Return Policy

You have 14 days to consider your purchase under our 14-day return policy. Having a time frame in place will ensure you have made the right decision. Gabby Elan & Co. will exchange or refund your item within 14 days of receiving it, if you are unsatisfied with your purchase for whatever reason. Most of our competitors charge a restocking fee, but we offer a full refund.

Return Policy Guidelines:

  1. For customers to initiate a return, they must obtain a Return Authorization Number from our returns department.
  2. Gabby Elan & Co. will refuse to receive returned packages without a return authorization number present on the outer packaging.
  3. Within 14 days after receiving the jewelry, it can only be returned or exchanged for a refund or credit. The return policy for watches is 4 days.
  4. A member of our Quality Inspection Team will review your return once it has been received. Returns will not be accepted for items that show evidence of wear or have been altered in any way.
  5. All custom orders are non-refundable. Prior to the production of custom orders, all details and specifications are discussed with our customers to ensure 100% satisfaction.
  6. Engraved items cannot be refunded.
  7. The only items that can be returned without the original tag intact are those with manufacturing defects.  
  8. In the case of eternity bands, no refund will be given if the size is greater than size 10 or less than size 8. Please note this only affects eternity bands with diamonds all the way around.
  9. Please note that 18K Gold chains can not be refunded since they are made to order. 
  10. No refunds are allowed on tennis chains under 20 inches in length and over 24 inches in length.
  11. We do not accept returns for tennis bracelets under 7 inches or over 8.5 inches.

  1. To return an item, you must obtain a Return Authorization Number. Call 718-855-7437 to receive a return authorization number. The return number must be clearly written on the package before it is sent to us. We cannot accept any package that does not have a Return Authorization Number written on the exterior box.
  2. Be sure to package your return properly. Don't forget to include all original packaging and any materials that were sent to you.
  3. Make sure your package is shipped and insured.

If you are returning an item under $500:

Shipments can be made via any carrier service, including UPS, FedEx, and USPS. Be sure to get a confirmation of delivery, and a tracking number can be used as proof of delivery.

If you are returning an item over $500:
 
Packages should be sent via USPS Registered Mail, insured for the total value of the items. Ensure that you receive a confirmation of delivery, and keep the tracking number as proof of delivery. Do NOT use FedEx or UPS, but ONLY USPS. Jewelry over $500 can only be insured by the United States Postal Service.
Please Note: Gabby Elan & Co. cannot be held liable for lost or stolen returns.
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