FAQ

Welcome to Gabby Elan Jewelry. Whether you're shopping for gold jewelry, diamond jewelry, or custom grillz, we're here to help you find the right piece. Explore our FAQs for information about gold purity, jewelry colors, grillz prices, appointments, custom orders, payment options, and jewelry care.

Gold Jewelry

What types of gold does Gabby Elan offer?

Gabby Elan Jewelry offers 14K, 18K, and 24K gold jewelry in a variety of colors:

  • Yellow gold: A classic, warm gold color.
  • Rose gold (pink gold): A beautiful pink-toned gold color.
  • White gold: A sleek, silvery-white gold color.

Available gold purity and color options may vary by design. Please check the individual product page or contact us to confirm the options available for your desired piece.

What is the difference between 14K, 18K, and 24K gold?

The main difference is the amount of pure gold in the material.

Gold purity Pure gold content
14K gold 58.3%
18K gold 75%
24K gold 99.9% or higher

14K gold contains a higher proportion of other metals, which generally makes it harder and more resistant to wear.

18K gold contains more pure gold, offering a balance between gold content and durability.

24K gold is nearly pure gold. It has a rich gold color but is softer and more easily bent or scratched than 14K gold.

What is the difference between solid gold and gold-plated jewelry?

Solid gold jewelry is made from a gold alloy throughout the piece, while gold-plated jewelry features a layer of gold applied over a different base metal.

Gold purity is commonly expressed in karats. For example, 14K gold contains 14 parts gold out of 24, while 18K gold contains 18 parts gold out of 24.

Gold-plated and gold-vermeil jewelry have different construction requirements. Gold vermeil generally refers to gold plating over sterling silver, subject to applicable standards.

Please review each product description to confirm its material composition and finish.

Custom Gold Grillz

What type of gold do you recommend for grillz?

We recommend 14K gold for grillz because of its durability and suitability for a piece that needs to withstand regular handling and wear.

Although 18K and 24K gold are available in our jewelry collection, 24K gold is softer and more susceptible to bending and scratching.

For grillz, 14K gold offers a practical balance of gold content and durability.

Do you offer grillz in silver or 10K gold?

No. We do not offer grillz in silver or 10K gold. Our grillz are available in 14K gold or higher.

We recommend 14K gold for grillz because of its durability.

What types of grillz does Gabby Elan offer?

We offer a selection of gold and diamond grillz, including classic solid gold designs, pavé diamond grillz, sharp diamond fangs, open-frame designs, and decorative spacers.

Our available styles include:

  • Classic Solid Gold Grillz
  • Half Plain and Half Pavé Grillz
  • Pavé Diamond Grillz
  • Sharp Diamond Fangs
  • Gold Frame Grillz
  • Diamond Open Frame
  • Plain Spacers
  • Diamond Spacers
  • Baguette Diamond Spacers
How much do Gabby Elan grillz cost?

Our grillz prices are the final prices per tooth for the selected styles.

All prices are final prices per tooth for the selected grillz style. To calculate the total price of a set, multiply the listed price by the number of teeth you wish to purchase.

For custom-order information, please visit our Grillz Collection .

Can I customize my jewelry or grillz?

Yes! We offer and encourage customization for all of our products. We specialize in creating custom jewelry tailored to your preferences.

Depending on the design, customization may include gold purity, gold color, diamond options, and the arrangement of plain and diamond-accented teeth.

For custom grillz information, please visit our Grillz Collection .

Do you offer natural or lab-grown diamonds?

Gabby Elan Jewelry offers natural diamonds as our standard diamond option.

We can also customize grillz with lab-grown diamonds upon request. If you prefer lab-grown diamonds, please contact us or visit our Grillz Collection for custom-order information.

What is the difference between natural and lab-grown diamonds?

Natural diamonds form within the Earth over geological periods of time. Lab-grown diamonds are created using technological processes that replicate the conditions needed for diamond formation.

Both are real diamonds and share the same fundamental chemical composition and crystal structure.

Natural diamonds are our standard option. Lab-grown diamonds may be requested for custom grillz.

How do I book an appointment?

You can book an appointment through our website by navigating to Info → Book an Appointment.

Alternatively, you can schedule an appointment through our Instagram or TikTok pages.

How do I get a mold done for custom grillz?

We recommend scheduling an appointment with us. We handle the entire molding process in-house.

If you're unable to visit us, you can have your mold done by a local dentist.

If you're unsure where to go, check our dental referral page for a list of associated dentists in major cities who can assist with the molding process.

How do I get a mold done for custom grillz?

We recommend booking an appointment so our team can take your mold in-house.

If you’re unable to visit us, you can have a mold made by a local dentist. See our dentist locations and referrals for help finding a dentist.

How long does it take to receive custom grillz?

Production time varies depending on the complexity of your order.

  • Simple styles: Approximately 1–2 weeks.
  • More complex designs: Approximately 3 weeks to a few months, depending on the work required.

For custom-order information, please visit our Grillz Collection .

What payment methods do you accept for custom grillz?

We accept most major credit cards and debit cards, as well as the following payment methods:

  • Zelle
  • Venmo
  • PayPal
  • Apple Cash
  • Wire transfer

We also accept other payment methods. Please contact us if you have a question about a specific payment option.

Jewelry Care and Maintenance

How do I clean my grillz?

For routine cleaning, run your grillz under water and use a soft-bristle brush to remove dirt or particles.

For grillz with diamonds, we recommend soaking them in glass cleaner liquid for a few minutes, then rinsing them under water.

For a thorough cleaning, we recommend bringing or sending us your grillz once a year for repolishing and steam cleaning. This service helps restore their brand-new look.

How do I clean gold jewelry?

Gold jewelry should be cleaned according to its specific metal composition and finish.

For many solid gold pieces without delicate stones or special finishes, gentle cleaning with lukewarm water, mild soap, and a soft cloth may be appropriate.

Avoid harsh chemicals, abrasive cleaners, and rough materials that could damage the jewelry. Follow any care instructions provided with your piece.

How do I care for diamond jewelry?

Handle diamond jewelry carefully and clean it according to the metal, setting, and any other gemstones in the piece.

Avoid harsh chemicals and unnecessary impact. Check clasps and settings periodically for signs of damage or looseness.

If a diamond appears loose or the setting is damaged, stop wearing the piece until it has been inspected by a qualified jewelry professional.

Can I wear gold or diamond jewelry in the shower?

We recommend removing jewelry before showering, swimming, or using products that may contain chemicals or substances that can affect its finish or setting.

Check the care instructions for your specific Gabby Elan piece.

How should I store my jewelry?

Store your jewelry in a clean, dry place when it is not being worn.

Keeping individual pieces separate can help reduce scratches, tangling, and contact between different materials.

Use a jewelry box, pouch, or another suitable storage solution.

Does gold jewelry tarnish or change color?

The way jewelry changes over time depends on its metal composition, finish, exposure, and care.

Solid gold is generally more resistant to tarnishing than silver or plated jewelry, but gold alloys may still develop surface changes or require cleaning.

Gold-plated jewelry may gradually lose some of its gold surface layer through wear. Proper care and storage can help preserve its appearance.

Orders, Shipping, and Delivery

Can I change my order after placing it?

You can make changes to your order within 24 hours after placing it, unless otherwise discussed.

If you need to make a change, please contact us as soon as possible so we can review your request.

How long does it take to process my order?

Order processing times depend on the product, inventory availability, and whether the item requires customization or special handling.

Custom grillz production time varies by complexity. Simple styles typically take 1–2 weeks, while more complex designs can take 3 weeks to a few months.

Processing time is separate from shipping time. Please review the shipping information provided at checkout for the estimated delivery timeframe applicable to your order.

How long does shipping take?

Shipping times depend on the destination, shipping method, and order processing time.

Please review the shipping options and estimated delivery timeframe provided at checkout.

Do you offer international shipping?

Yes, we offer international shipping. Additional shipping fees may apply depending on the destination. If additional fees apply to your order, we will contact you individually to discuss them.

Returns, Exchanges, and Craftsmanship

Do Gabby Elan products come with a warranty?

Our products do not come with warranties, but we stand behind our craftsmanship.

If there are any defects or errors with our products, we will gladly fix or replace them as needed.

Please contact us with your order number and a description of the issue so our team can assist you.

What is Gabby Elan's return policy?

Please review our Return Policy for the current return eligibility requirements, exclusions, and instructions for initiating a return.

If you have a question about whether your item is eligible, please contact our customer support team before sending it back.

How do I return an item?

To begin a return, follow the instructions in our Return Policy .

Please review the applicable return requirements before sending an item back.

How long does it take to receive a refund?

Refund processing times depend on the return inspection process and your payment provider.

Once an eligible return has been received and approved, refunds are processed according to our current policy.

Can my jewelry be repaired or resized?

Repair and resizing options depend on the design, materials, and condition of the jewelry.

Contact us with your order details and a description of the service you need. Our team can advise you on available options.

Gifting and Customer Support

Does Gabby Elan offer gift packaging?

Please review the packaging and delivery options available at checkout or contact us for assistance with gift orders.

What should I do if my order arrives damaged or incorrect?

If your order arrives damaged or contains an incorrect item, contact us as soon as possible.

Please include your order number, a description of the issue, and photographs of the item and packaging if requested.

Our team will review the issue and explain the available next steps.

How can I contact Gabby Elan customer support?

For questions about jewelry materials, product details, sizing, custom orders, shipping, or an existing order, please contact our customer support team.

Please include your order number when contacting us about an existing purchase so we can assist you more efficiently.